BRUIN Support

Office Hours:
All hours are Central Time Zone
Monday - Friday: 7:00 a.m. to 6:00 p.m.
Saturday: 8:00 a.m. to 5:00 p.m.
Sunday: Closed

Phone: 1.402.293.2000 or 1.800.756.7920

Email: BRUINSupportServices@bellevue.edu

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Holiday Campus Closure

The Bellevue University campus will be CLOSED from Wednesday, December 24th, 2025 through Friday, January 2nd, 2026, spanning the Christmas and New Year's holidays.

Bruin Support Services Holiday Schedule & Availability

Bruin Support Services will have reduced hours of support beginning on Monday, December 15th, 2025, lasting until the end of the holiday break. During this time, our hours of operation will be as follows:

Monday - Friday, 7 a.m. - 5 p.m. CST
Saturday - Sunday, CLOSED

During the aforementioned campus closure, Bruin Support Services staff will be unavailable and will not respond to new requests. Requests may be (re)submitted once we resume regular hours of operation on Monday, January 5th, 2026 at 7 a.m. CST.

Ask a Question

Search BRUIN Support for help articles.

Our Best Answer : How do I reset my BRUIN password?

In order to ensure you are able to use the Password Reset function within the BU Password Tool, please verify that you have a HOME EMAIL ADDRESS on file in BRUIN. This allows you to send yourself a password reset token even when your security questions have either not been set up, or your answers do not match. Please review the following article for steps on adding a Home email address: How do I update my personal contact information in BRUIN?

How to Reset Your BRUIN Password Using the BU Password Tool

1 - Go to https://web.bellevue.edu/auth/passwordTool/.

2 - Click FORGOT / RESET PASSWORD.

Password Tool Home Page Buttons

3 - Enter your USERNAME and check the box labeled "I'm not a robot."

Note: Additional steps may be required to complete the captcha verification.

Reset Password Username Prompt with Captcha

4 - Click SUBMIT.

5 - Click CHECK ANSWERS.

Password Recovery Security Question Prompt

6 - Click the CLOSE button.

Security Question Failure Dialog Box

7 - Click SEND RESET EMAIL.

Password Recovery Send Reset Email Dialog

8 - Click DONE.

Password Recovery Message Sent Notification

A password reset token will be sent to the Home email address on file in Bruin. When you click the link in that message, you will be brought back to the BU Password Tool, and will be able to set a new password and security questions.

Note: Due to the 24 hour password change limitation in the Bellevue University Password Policy, you may change or reset your password only once every 24 hours. However, if you have complications during this process, you may make multiple attempts until the point at which your password is actually changed.

Submit a Technical Support Ticket

Email - BRUINSupportServices@bellevue.edu - Please include the following information:

First and Last Name
Student ID
Phone Number
Describe the problem you are having in as much detail as possible, including any links or class information that may be helpful.
Operating System (Windows, Mac)
Browser (Firefox, Chrome, IE, Edge, Safari, etc.)