Problems Accessing Online Systems or Services

Problems Accessing Online Systems or Services

Are you having trouble accessing a Bellevue University website, system or portal? There are a few reasons why this might be happening and there are several steps you can take to fix the problem.

Why Is This Happening: Contemporary web-based systems pull information in from multiple sources, which means issues can occur due to a variety of reasons outside of Bellevue University. Here are some of the most common reasons that you may be running into problems accessing a specific site or platform.

➢ Internet connectivity – a stable internet connection is needed to be able to access web-based systems and services. If your internet connection is slow or unstable, you may not be able to access the site or system. 
➢ Server downtime – every server has to undergo maintenance and services require upgrades and maintenance. This means you may not be able to access a system or site temporarily.
➢ Browser compatibility – Different systems and services have varying browser requirements. If your browser is not compatible with the specific system or service on a site, you may not be able to access it.
➢ Incorrect login credentials – If you enter an incorrect username or password, you will not be able to log into a specific system or service.

Security Warnings: Sometimes third-party systems and services that connect with Bellevue University systems present you with security warnings saying you are “blocked” or that “your connection isn’t private.” These warnings may appear even on safe and secure websites. Some common reasons why these warnings might appear include expired or invalid SSL certificates, mixed content, phishing attempts, and outdated browsers or operating systems.

What You Should Do: If you experience problems accessing the website, here are the steps you should take to try to fix the issue easily and quickly. 

➢ Try accessing the site using a different web browser (Firefox or Google Chrome vs. Microsoft Edge or Safari). 
➢ Try deleting your browser cache.
➢ Try accessing the website using a different device or computer. 
➢ Try accessing the website using a different network, such as your phone's mobile hotspot or a network owned by a friend or relative.

If you're still having trouble, you can always contact Bruin Support Services for assistance. We’re here to help!

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