This course will teach students to communicate effectively in today's fast-paced business world by developing skills for written, verbal, and digital communication. Topics covered include the use of Microsoft Word, Outlook, and PowerPoint to enhance their communication skills. They will learn about the use of AI tools, such as MS Editor and Grammarly, to assist them in editing and proofreading. Students will also learn to differentiate between types of business communication and use digital tools effectively in different contexts. By the end of the course, students will be equipped with the skills and knowledge needed to communicate effectively in today's globalized business environment. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the AI-Enhanced Business Communications Certificate of Completion program.
This course explores the vital elements of managing talent and nurturing employee growth. It covers essential topics like onboarding, labor laws, rewards and recognition programs, and employee development. Students will learn to identify the critical components of talent management, including how to ensure compliance with labor laws. Upon completion, students will be equipped with the necessary knowledge and skills to manage talent effectively for organizational success. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course focuses on enhancing leadership skills and improving effectiveness in the workplace. Students will explore various topics, including ethical decision-making, emotional intelligence, innovative leadership practices, conflict resolution, and effective leadership tactics. Through interactive exercises and case studies, students will learn to apply these skills in real-world scenarios. By the end of the course, students will have developed a set of tools for optimizing their leadership effectiveness. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course introduces students to the fundamental concepts of business intelligence using Microsoft Excel. Students will learn how to manipulate data, create charts, and summarize data to communicate information for use in making data-driven decisions. The course covers topics such as basic functions in MS Excel, formatting Excel spreadsheets for enhanced communication of key insights, and using formulas and functions to manipulate data in MS Excel. Students will also learn how to create and format charts, work with logical functions, and use PivotTables to summarize data. Upon completion, students will be able to use basic tools and techniques for analyzing and communicating data. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course provides managers with practical knowledge and skills in financial analysis. Students will learn about the economic environment of business, common financial statements, and key components of a business's financial performance. They will also learn basic financial analysis techniques and the importance of accurate and transparent financial reports. The course also covers financial reporting standards, ethical and professional standards, and using MS Excel for financial analysis calculations. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course focuses on ways to optimize business operations by examining the impact of factors like environment, organization, technology, and leadership. Students will learn about technologies and tools used in operations management, risk management, and continuous improvement strategies for operational excellence. Upon completion of the course, students will be equipped to apply the skills they have acquired to enhance their workplace's operations. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course covers key aspects of performance management, including performance appraisals, coaching, reward and recognition systems, and Key Performance Indicators (KPIs). Students will learn the value of performance appraisals, the role of coaching, how to evaluate reward and recognition systems, and the use of KPIs for performance improvement. Upon completion, students will understand performance management principles and the tools needed to support employee development and improve employee performance. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This comprehensive course integrates key aspects of talent management and performance improvement. Students will explore the entire employee lifecycle from talent acquisition through development and performance optimization. Topics include recruitment strategies, onboarding processes, performance appraisals, coaching methodologies, reward systems, and data-driven performance metrics. Special emphasis is placed on coaching as a critical tool for employee development and performance enhancement. Students will learn to align talent management with organizational goals while ensuring compliance with labor laws. Upon completion, students will possess the knowledge and tools needed to effectively manage talent, support employee development through coaching, and drive organizational performance.
In this course, students will gain insights into the benefits and challenges of various marketing channels. They will learn the importance of audience segmentation for various target groups. The course highlights the need for consistent brand messaging across all channels and teaches students how to evaluate marketing performance using key performance indicators (KPIs). Students will also learn to recognize effective strategies for establishing a unified customer experience across multiple channels. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
This course introduces the principles of visual merchandising. Students will explore how visual merchandising can influence consumer behavior and learn the basics of visual storytelling to engage customers. Students will learn common visual merchandising techniques, understand the logistics of delivering merchandise, and evaluate performance data to improve merchandising strategies. By the end of the course, students will understand how impactful visual merchandising drives sales and creates lasting brand impressions. Course Objectives: Describe how visual merchandising can influence consumer behavior; Recognize the basics of visual storytelling to engage customers; Identify examples of visual merchandising techniques commonly used in retail settings; Explain how the logistics of delivering merchandise can impact the execution of visual merchandising; Evaluate performance data to pinpoint areas where visual merchandising strategies can be improved. Skills taught: Visual Merchandising; Merchandise Presentation; Retail Design; Customer Experience; Data Analysis; Logistics and Operations; Innovation and Technology. Lightcast/EMSI Skills Alignment: Visual Merchandising; Retail Operations; Marketing; Creative Design; Innovation; Problem-Solving; Communication. O*NET Skills Alignment: Sales and Marketing; Design; Customer and Personal Service; Communication; Persuasion. BOK Alignment: NRF, IAVM, A.R.E. - Visual Merchandising; Merchandise Presentation; Retail Design; Customer Experience; Data Analysis; Logistics and Operations; Innovation and Technology. Prerequisite: Acceptance in the Business Management and Leadership accelerated degree completion program.
In today's competitive business environment, leaders need to adopt a customer-centric approach that prioritizes the satisfaction of both internal and external customers to drive organizational success. This course will focus on customer-centric and servant leadership, which create a positive work environment that fosters employee satisfaction and engagement, leading to increased customer satisfaction, loyalty, and business growth. Students will learn customer-centric and servant leadership principles and practices and how they contribute to organizational success. Students will also explore how building strong teams can forge the service-profit chain, leading to greater profitability for the organization. Course Objectives: Explain how customer-centric leadership contributes to organizational success; Recognize how the links of the service-profit chain connect employee satisfaction, customer loyalty, and business profitability; Identify factors that contribute to employee satisfaction and engagement; Define how customer satisfaction leads to customer loyalty; Describe how customer loyalty drives business growth and profitability. Skills taught: Leadership; Service-profit chain; Employee engagement; Team building; Customer relationship management; Communication. Lightcast/EMSI Skills Alignment: Customer Service; Servant Leadership; Communication; Teamwork; Problem-Solving; Innovation; Performance Management; Change Management; Data Analysis O*NET Skills Alignment: Customer Service; Leadership; Communication; Teamwork; Problem-Solving; Innovation; Performance Management; Change Management; Active Listening; Critical Thinking; Social Perceptiveness. BOK Alignment: Greenleaf Center for Servant Leadership, SHRM, CMI, SIOP, AMA, ILM, ICF, CCL - Customer-centric leadership; Servant leadership; Service-profit chain; Employee engagement and job satisfaction; Team building; Customer relationship management; Effective communication; Active listening; Organizational culture; Empathy; Influence. Prerequisite: Acceptance in the Business Management and Leadership accelerated degree completion program.
This course introduces the principles of visual merchandising. Students will explore how visual merchandising can influence consumer behavior and learn the basics of visual storytelling to engage customers. Students will learn common visual merchandising techniques, understand the logistics of delivering merchandise, and evaluate performance data to improve merchandising strategies. By the end of the course, students will understand how impactful visual merchandising drives sales and creates lasting brand impressions. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
In today's competitive business environment, leaders need to adopt a customer-centric approach that prioritizes the satisfaction of both internal and external customers to drive organizational success. This course will focus on customer-centric and servant leadership, which create a positive work environment that fosters employee satisfaction and engagement, leading to increased customer satisfaction, loyalty, and business growth. Students will learn customer-centric and servant leadership principles and practices and how they contribute to organizational success. Students will also explore how building strong teams can forge the service-profit chain, leading to greater profitability for the organization. Prerequisite: Enrollment in the Business Management and Leadership (BML) academic program or enrollment in the Leadership Essentials Certificate of Completion program.
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