IT Operations Management Degree - Bachelor of Science
The BS–IT Operations Management program is designed to prepare students for management positions in the Information Technology Operations profession. The program integrates the business and technical skills needed to effectively manage information technology systems and infrastructure within an organization. The BS-IT Operations Management program provides a foundation in information technology systems and infrastructure, business communications and research, leadership and teambuilding, financial and project management, emerging technologies, vendors, contracts, and strategic planning. The program focuses on the business, leadership and communication skills needed to oversee IT systems, manage IT projects, and evaluate IT systems for implementation within an organization. Coursework emphasizes a practical, applied approach to IT Operations Management.
Major Requirements (36 hours)
ITOP 300 IT Infrastructure
This course provides an overview of IT infrastructure issues from a systems perspective. Topics related to both computer and systems architecture and communication networks are addressed, with an overall focus on the services and capabilities that IT infrastructure solutions enable in an organization. Topics also include IT as a service organization, assessing IT infrastructure capabilities and limitations within an organization, and building a business case.
ITOP 320 Leadership and Team Building
This course examines the critical roles and functions of leadership and focuses on exploring individual leadership style. Topics include assessing leadership abilities, building effective teams, and communicating as a leader. Emphasis will be placed on evaluating the effects of individual and organizational influences on team processes and performance.
ITOP 340 Business Communications
This course provides an introduction to forms, styles and methods used in business communication. Coverage includes practice of oral communication, listening skills, and written correspondence. Topics include project proposals and status updates, meeting dynamics, communicating change, performance reviews, and the presentation of technical and quantitative information.
ITOP 360 Foundations of Fiscal Management
This course explores the key elements of finance and accounting used by managers to support long- and short-term decisions, including balance sheets, income statements, cash flow, budgeting, activity-based costing, performance measures, and compensation issues.
ITOP 400 IT Systems Management
This course explores the management of IT systems. Topics include system availability, performance and tuning, production acceptance, change management, problem management, storage management, network management, configuration management, capacity planning, security, and business continuity.
ITOP 420 Managing Emerging Technologies
This course explores the latest technologies and addresses the impact, benefit and challenges of adapting and introducing emerging technologies into an organization. Evaluating and planning for the integration of emerging technologies is explored.
ITOP 440 IT Project Management
This course provides a foundation for project management in the context of information technology projects. Coverage includes initiating, planning and executing strategies that lead to completion of successful projects. Scenario-based case studies will be incorporated with emphasis on the importance of making strategic changes that can create competitive advantage.
ITOP 460 Managing Vendors and Contracts
This course applies leadership and management concepts to the process of managing vendors and contracts. It includes a focused study of the methodologies used to select and manage vendors. It also examines the selection process used for technology sourcing options (custom development, standard package purchase, outsourcing, etc.,) as well as Request for Information (RFI), Request for Quote (RFQ) and Request for Proposal (RFP); types of contracts, contract selection, vendor selection and vendor relationships
ITOP 480 IT Strategy, Management and Delivery
This course focuses on the strategic role of information technology within an organization. Topics include managing and integrating information systems, defining information infrastructure and systems to support organizational structure, assessing the impact of emerging technologies, and protecting business assets. Students will complete a project which synthesizes the material presented throughout the previous courses.
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