Support

Technical Support

Use the contact information below if either your online class has started or will be starting.
(402) 682-5095
Toll Free: 800-756-7920 ext. 5095
buonline@bellevue.edu

General Academic: Questions and Support

New to BU? Use the contact information below to speak with an admissions counselor.
(402) 682-4090
Toll Free: 800-205-6674
online@bellevue.edu

Information

Access Letter

Tutorials

Access

Excel

PowerPoint

Frequently Asked Questions

What are the technical requirements for Online courses?
I have registered for class and cannot login.
I have registered for class within 7 days of class starting and cannot login.
I cannot or have not received e-mails from my instructor or other students.
My e-mail address does not show up in the student roster.
I have to login twice to Cyberactive.
I cannot print assignments.
I cannot open attachments.
I cannot find course evaluation.
I cannot get to the login page.
I cannot access groups.

Q: I have registered for class and cannot login.   [ back to top ]
A: The student will have access 7 days prior to the start of class.

Q: I have registered for class within 7 days of class starting and cannot login. [ back to top ]
A: The student must wait at least 24 hours before trying to login to class.

Q: I cannot or have not received e-mails from my instructor or other students.   [ back to top ]
A: Student will need to change e-mail address in personal information in the student tools area.

Q: My e-mail address does not show up in the student roster.   [ back to top ]
A: Student will have to go to student tools area, personal information, and set privacy options. The e-mail box in the first section needs to be checked.

Q: I have to login twice to Cyberactive.   [ back to top ]
A: The student has Cyberactive login page set to favorites as http://cyberactive.bellevue.edu/webapps/login . It needs to be changed to http://cyberactive.bellevue.edu .The student needs to enter through the page with the login and information buttons.

Q: I cannot print assignments.   [ back to top ]
A: Student can copy and paste the assignment into a blank Word document and print from there.

Q: I cannot open attachments.   [ back to top ]
A: Student must right-click and save attachment to desktop and open from there.

Q: I cannot find course evaluation.   [ back to top ]
A: Student must enroll into the course evaluation area. After typing in college (cps,itc,ccc,cob), student must click on the enroll button to the right.

Q: I cannot get to the login page.   [ back to top ]
A: Student is trying to go to www.cyberactive.... The student does not need to use the WWW.

Q: I cannot access groups.   [ back to top ]
A: The instructor has not enrolled any of the students into the groups area.